Refund and Return Policy

                     Shipping Policy
                 We usually ship the product within 1-2 days after receiving the order and will be delivered to customer in 3-15 days. Transit times are
                 determined by shipping method. However, shipping may be varied during acts of nature,
                 festivals, or unforeseen circumstances that may impede the logistical planning. If your order is
                 time-sensitive, please contact us and expedited shipping shall be organized if possible. We will
                 do our best that your fuel reaches you on time. 

                 All orders will ship through ground courier unless otherwise decided. An estimate of the
                 shipping charges is available while you “check out”. As an operating guideline, orders equal to
                 and under INR 999, shall carry a nominal shipping fee based on location.

                     Return Policy:

1. 1. Do not accept any product which seems to be tampered with by the courier services.
   2. Please make a video while opening the Packaging as supporting proof.
   3. Do not break the seal of the product if you have any doubts/questions about authenticity.
   4. Once the product seal is broken, we do not accept returns/replacements for the product.
      
      We won’t be able to accept any return/replacement if the above points are not being followed.
      Since ingredients of BCAA’s, Pre-workout and Glutamine are hygroscopic in nature, they’ll tend
      to form lumps. However, the supplement is completely safe to consume. We would recommend
      shaking the product vigorously to break down the clumps which would help them to dissolve in
      the water. If you have any additional questions or concerns please email us at
      contact@wildbucknutrition.com
      
      

      We offer you complete peace of mind while ordering at wildbucknutrition.com – you can return
      all items within 14 days of receipt of goods. Please ensure however that the product is unused,
      and unbroken Seal and that the tags, boxes, and other packaging are intact. 2-way shipping charges (both
      sides traveling) will be deducted from the refunded amount.

      Q: What should I do if I receive a Damaged item, wrong product, or missing units in my
      order?
      Ans: If an item is found damaged or incorrect as per the description on our website or units are
      missing as per the ordered quantity, please send a snapshot of the outer packaging, Wild Buck
      Product Batch Number and images of products received with invoice copy to our customer care
      at contact@wildbucknutrition.com.
      Once you raise the concern we will investigate internally for same and will revert to you in 24-48
      hrs.

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                     Once the investigation is over if we arrange a reverse pickup then below will be the process

1. 1. Our courier partner will take 2-3 working days to pick up the product/item from you,
   2. As reverse pick-up is done by standard delivery it takes a minimum of 5-7 working days to get
      back to our warehouse.
   3. Once the product is received back to us quality team checks it and gives an update related to the
      product condition, as we need the product in the same condition as delivered to you.
   4. On receiving a positive response we will get back to you and as per your request we will
      replace or refund you for the order (replacements are subject to the availability of the particular
      product).
   5. In case we receive a negative response the product will be sent back to you on the same
      condition.

      Note: As per our Return Policy you need to raise concern within 14 days along with proper
      product images and unboxing videos.

      Q. What should I do when I receive a courier damaged product/item?
      Ans. We recommend you not to accept the product/item from the courier person and kindly take
      images (or videos) of the same and share them with us at contact@wildbucknutrition.com (9:30 AM to
      6:30 PM Mon to Sat). It will help us to raise the concern with the respective courier partner.
      Please Note: If in case of this uncertainty, we will create a new order (same product) and will
      dispatch it.

      Q: Is there a category-specific policy for returns?
      Ans: Nutrition: Products should be received in original packaging and sealed condition. Opened
      or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache,
      flavor like/dislike, flavor difference from one brand to another, etc. products would not be
      applicable for return. Please consult with the doctor before buying the product.

      Refund and Cancellation Policy:
      After placing the order customer can cancel the order before it gets dispatched. In case of
      customer requests for refund, it will be processed through the same mode within 7 – 10 working days.

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